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Product guides

Calls and SMS

Product guides, public API, webhooks and MCP.

The dashboard and API expose only history permitted under current ownership. Previous owners' history is unavailable.

Calls

Use the call history and date filters. Forwarding determines where incoming calls are answered. API queries require calls:read.

SMS

SMS depends on number type, plan and eligibility. Fixed numbers never receive SMS. Review the mobile quote and plan terms before purchase; open the number details and SMS tab when available.

Sending is restricted to replies to an inbound SMS from the recipient during current ownership's SMS access. A previous outbound message does not authorize a new conversation. For API/MCP use sms:send, confirm sender, recipient and text, and respect account quotas. Sending is not idempotent: after an uncertain response, check the result or contact support before retrying.

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