Number reservation and pending orders
Product guides, public API, webhooks and MCP.
A Pix or card order reserves its selected number for at most 15 minutes from creation. Another purchase of the same number is refused during the reservation to avoid duplicate payments. You may buy a different available number within account limits; each order still contains one number.
Refreshing, retrying or switching payment method does not restart the original reservation. Outra compra está sendo preparada means concurrent preparation is finishing; it does not require waiting 15 minutes.
Check the original order, Meus DIDs and Financeiro. If already paid, contact support with the receipt and do not pay again. Otherwise use only valid original instructions or wait for the reservation to end. After 15 minutes, recheck availability before creating another order; another customer may have selected the number.
Reservation expiry also applies after creation errors or review, but does not prove external charge cancellation or refund. Never pay an expired QR or link. O prazo deste pedido terminou means preparation returned too late; check order and billing before retrying.
Late-confirmed payments require review and cannot replace another customer's reservation or subscription. Give support the order ID, time and method. A screen error alone does not prove no charge was created. Confirmed active numbers are not released merely because 15 minutes elapsed. Prices and eligibility are rechecked for new purchases. Never send full card details, passwords or security codes.