Payments, balance and renewal
Product guides, public API, webhooks and MCP.
The number subscription and prepaid call balance serve different purposes. Check the plan, cycle, payment and service period in the dashboard. Telephone forwarding also requires call balance.
Purchase and confirmation
Confirm number, price, recurring cycle and terms before paying. Use the displayed Pix instructions or card checkout. Creating a QR code, returning from the bank or accepting recurring authorization does not prove payment.
Track the original order. If the bank confirms payment but the order still waits, do not pay again: contact support with the order ID.
Renewal
Check the payment method and authorization status. Pix Automático cannot renew without accepted authorization. When eligible, the recovery action starts renewal while the number can still remain in the account. Recovery after release is not guaranteed.
For disputed charges or pending reviews, use authenticated support. Never send API tokens, SIP passwords or full card details.