Refunds and number cancellation
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Cancellation and refund are different. A normal cancellation can preserve service until the paid period ends. A confirmed full refund of the payment covering that period removes its coverage and leads to number release.
A partial refund requires review and does not automatically trigger release under this rule. A pending or failed refund is not completed. Refunding an earlier cycle must not automatically cancel a later paid period. Ending renewal while current payment remains valid may simply stop future renewal.
If the state appears wrong, open support with number, refund date, amount and payment reference. Do not request another refund to refresh the dashboard. Before requesting a full refund for a number you still need, consult support: release may interrupt calls and related features. Never send full card details, security codes, passwords or authentication codes.