Telephone forwarding, balance and top-ups
Product guides, public API, webhooks and MCP.
Siga-me forwards incoming calls to another telephone. Answered calls cost BRL 0.20 per minute, using prepaid outgoing-call balance, with no free minutes. Voicemail answering also starts billing.
The initial block is 30 seconds; subsequent blocks are 6 seconds. Up to 30 seconds costs BRL 0.10; 31–36 seconds BRL 0.12; 60 seconds BRL 0.20. Call balance is separate from number subscriptions: topping up does not buy, renew or recover a number.
Open the number in Meus DIDs, select telephone forwarding and check the price and balance. Saving requires at least BRL 0.10. To top up, use Adicionar saldo em nova aba, then Chamadas saintes → Adicionar saldo, confirm the credit purpose and pay Pix. Wait for confirmation, return and refresh balance.
Enter the destination with area code, confirm and save. An answered test call also costs balance. Displayed balance is not reserved and other calls may consume it.
If balance is unavailable, retry the query; never assume credit exists. If Pix was paid, inspect the top-up before generating another. Check destination and balance if calls fail. Contact support with number and time, never passwords.
API validation may return HTTP 409 / forwarding_balance_required when balance is insufficient or cannot be checked. Correct the condition before retrying. The check does not reserve credit or replace call billing.