Submit documents and follow verification
Product guides, public API, webhooks and MCP.
Verification compares readable document details with your profile. Check full name, CPF, birth date and mobile number before uploading.
Open Verificação or Perfil, save required basic details, select RG, CPF or RNE and upload front/back photos as JPG, PNG or WEBP, up to 8 MB each. Include the whole document, all corners and readable name/CPF/birth date. Use uniform lighting, focus and an original photo; avoid glare, shadows, fingers, tiny screenshots and repeated compression. Orientation/contrast correction cannot recover missing details.
Wait for upload confirmation. You may close the page while analysis continues and return to check status. Do not submit duplicates during analysis or change profile details unnecessarily. Some cases require staff review; timing varies with quality and workload.
Approved means the document step is complete, not necessarily all account checks. If unreadable or resubmission is requested, follow the displayed guidance and send clearer photos. Birth date must match birth, not issue date. If profile data changed, save correct details and resubmit.
Limit: six attempts per account in 24 hours. Wait or contact support when reached; queue capacity may also delay submission. After a connection error, check status before repeating because upload may have succeeded.
Use Abrir chamado agora or Ir para chamados and explain the message and difficulty; avoid duplicate tickets. Company accounts retain manual company-articles and representative-document review, with the limits displayed in their fields.