Account under security review
Product guides, public API, webhooks and MCP.
Sua conta está em análise de segurança means access is restricted while the account, purchases or documents are reviewed.
Numbers, SMS, calls, billing, purchases, settings, API and MCP are unavailable, including previously issued tokens. New incoming/outgoing calls are suspended; calls already in progress may finish. Subscriptions, billing and expiry continue. Pending webhooks and events during restriction are not automatically replayed after release. Contact support about financial obligations.
Contact the team
Sign in normally and use Acompanhar análise to open https://novodid.com/seguranca/atendimento. Only this security ticket is available; other tickets and new-ticket creation stay blocked. You cannot close the security ticket during review.
Wait for staff contact. Each new support message permits one reply of 2–4000 characters, with up to 10 attachments of 25 MB each when requested. Combine your information before sending: another reply needs a new staff message, and consecutive staff messages do not accumulate replies. Other tabs/devices cannot bypass this limit. Never send passwords, tokens or SIP credentials.
Aguardando nossa equipe allows reading but not sending. A staff response unlocks the page within about 15 seconds. Estamos preparando seu chamado de segurança refreshes automatically; Atualizar conversa retries loading. Creation retries do not remove restriction. Email notifications link to the account without reproducing documents or conversation text. Updated apps open browser support; older apps may require opening the address yourself and signing in again.
Release and errors
Only authorized staff can release access after review; no automatic deadline applies. Emails announce restriction and release; check spam. Closing a ticket, signing out, reinstalling or changing tokens does not release access. Refresh/reopen the app after release. Existing limits, balance and expiry rules still apply; expired service does not reactivate automatically.
API returns HTTP 403 with error.code account_security_review; MCP also refuses access. Suspend retries and contact support. Não foi possível verificar o acesso means the check failed, not that restriction is confirmed. Update older apps; previously downloaded data cannot be remotely erased from every device.